Important Information and Terms and Conditions

Prices:

The total price you pay is made up of the following:

1) The basic rental price, as shown in the calendar this is set per night and changes dependent upon the season.

2) The cleaning fee of £85, which covers the cost of fresh linen and towels and the spotless cleanliness you expect. 

3) A £95 breakage desposit, which is returnable on departure (not applicable to airbnb bookings, where airbnb guarantee the payment in event of breakages)

4) Any optional extras.

Payment timescale:

For direct bookings, 20% is required upfront with the full balance within 6 weeks of arrival.

For airbnb, full payment is required on booking.

Extras:

A cot or high chair can be hired on request at the cost of £20 each, booking directly this is an option in the booking form, if booking via Airbnb you'll need to request this in the inbox communication and pay via bank transfer.

You can also order for a hamper of roses, white wine and chocolates to be there on arrival for £42.

Payment options: 

You can pay via Paypal whether or not you have an account or via a direct bank transfer (BACs).

Terms and Conditions

Contract

The contract is for a short-term holiday rental of Pepper Cottage made between the client and the owners, the Coley Family, binding from such time that booking is made and inclusive of all the following conditions.

By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.

Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number of people in each property is limited to that entered on the booking form, unless otherwise authorised, by the owners.

The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit the client must first seek the permission of the owners.

Payment

A deposit of 20% of the cost is payable on booking this deposit is non-refundable. Bookings are provisional until a deposit is received and are held for 48 hours. The balance shall be payable six weeks before the commencement of the rental. Non-payment of the balance of the rent on or after the due date may be construed as a cancelation of the contract by the client.

Cancelation

In the event of a cancelation the total or partial cost is payable based upon the time until start of stay at the below rates:

5 weeks or less - 100% of booking.

Any cancelation made by the client for whatever reason shall be in writing and addressed to the address on the website. On receipt of the notice of cancelation the owners will seek to re-let the property for the period of booking.
At any point prior to arrival or during your stay, your booking can be terminated/canceled at the owners discretion. For any cancelation made prior to arrival, you will receive a full refund of the balance paid to date, any other assistance is at the owners discretion and should be treated as a gesture of good will. For any termination made during a stay, you will have one hour from the notice of termination to leave the property, and dependent upon circumstances, maybe entitled to a partial refund for the remaining nights.

 

Date Change
If you are no longer able to make your original booking date we offer a date change service, once booked you can change your booking to an any alternative and available dates within 2 months of your original arrival date. If the change is made 6 or more weeks prior to arrival then the cost is an admin fee of £25 plus any extra seasonal price difference that may apply. If the date change is within 6 weeks of arrival the in addition to the admin fee and price difference, there is a extra fee equivalent to 25% of your original booking.
A date change is only confirmed once any fees have been received and new dates confirmed in writing.
​​An extension of a trip can be made for free at any point pending approval from the cleaning company, receipt of extra payment and availability. 


Period of Hire

Rentals for Pepper Cottage commence at 4pm on the day of arrival and terminate at 11am on the day of departure.

 

Right of Entry

Whilst respecting the reasonable privacy of the client, the owners of Pepper Cottage reserve the right to access the property at all times, if necessary, for repairs and emergencies.

Care of the Property

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

 

Breakages or Damage

The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.

The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.

 

Rules and Procedures

Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in each property.

Smoking

Smoking is not permitted anywhere inside Pepper Cottage.

Pets

A maximum of three dogs are permitted in Pepper Cottage subject to prior arrangement with the owners and the following conditions.

Dogs are not permitted on the furniture. Dogs must not be left unattended in the cottage at any time.

The client must clear up after the dog promptly in the garden and dispose of bagged waste in an exterior bin.

The client is responsible for any damage howsoever caused by their dog and liable to reimburse the owner for any replacement or repair thereby necessitated. The owners reserve the right to terminate the contract if the behaviour of the client's dog is considered unacceptable.

Liability

The owners of Pepper Cottage are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused.

The client or members of his/her party cannot hold the owners of Pepper Cottage liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

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